Zales in Hurst, TX

Reviews about Zales

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  January 18, 2020, by Danny Luong
  Do not shop at this place! Go to a place where they appreciate their customers more like Jared or Robbins Brothers. Had custom engraved necklace made and they made a huge spelling mistake on it. Told us since the promotion on the pricing is over since we've ordered it and would have to make up for the difference! What kind of place does this!
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  October 01, 2019, by Ben Stanley
  Deon was great. That is the only good thing I have to say about my experience there. Dropped a watch off in December to get the battery replaced and sealed. It's a dive watch so they sent it off and told us it would be back Jan 11. After numerous phone calls over the course of 4 months we finally got the watch back yesterday, April 24. AND they charged us $25 for the repair. I felt it should have been free for all of the grief they have put us through, but my girlfriend didn't want to make a scene. My best advice is DO NOT GET YOUR WATCH REPAIRED HERE! Or for that matter do not shop here. Management doesn't care and has a horrible attitude! Take your business elsewhere! There are plenty of jewelry stores to choose from.
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  May 20, 2019, by Naki Phillips
  I was proposed to in December and took my ring to this location (Northeast Mall) 1-18-18 to have both rings (wedding set) taken down 1 size with an expected completion date of 2/2/18. Received a call 1-30-18 informing me that my ring was ready for pick up. I rush to the store to pick up my ring only to find out they’d already saughtered the rings together. Now, the ring has been sent out again with no definite date of when it will be back. Horrible experience.